{"id":8591,"date":"2025-12-02T08:24:08","date_gmt":"2025-12-02T07:24:08","guid":{"rendered":"https:\/\/www.groupe-bils-deroo.com\/?p=8591"},"modified":"2026-02-05T09:47:11","modified_gmt":"2026-02-05T08:47:11","slug":"enquete-satisfaction-client-ecouter-comprendre-progresser","status":"publish","type":"post","link":"https:\/\/www.groupe-bils-deroo.com\/en\/enquete-satisfaction-client-ecouter-comprendre-progresser\/","title":{"rendered":"Enqu\u00eate de satisfaction client : \u00e9couter, comprendre, progresser"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"8591\" class=\"elementor elementor-8591\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f21e07 e-flex e-con-boxed e-con e-parent\" data-id=\"9f21e07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0980913 elementor-widget elementor-widget-text-editor\" data-id=\"0980913\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Parce que la satisfaction client est au c\u0153ur de notre strat\u00e9gie, le Groupe Bils-Deroo a men\u00e9 une vaste enqu\u00eate aupr\u00e8s de ses partenaires logistique et transport.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61f7f1e e-flex e-con-boxed e-con e-parent\" data-id=\"61f7f1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fb92d84 e-con-full e-flex e-con e-child\" data-id=\"fb92d84\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d719360 elementor-widget elementor-widget-image\" data-id=\"d719360\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"200\" height=\"209\" src=\"https:\/\/www.groupe-bils-deroo.com\/wp-content\/uploads\/2025\/09\/Loupe.svg\" class=\"attachment-medium_large size-medium_large wp-image-8224\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dacc868 e-con-full e-flex e-con e-child\" data-id=\"dacc868\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a031d67 e-flex e-con-boxed e-con e-child\" data-id=\"a031d67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad0efc7 elementor-widget elementor-widget-text-editor\" data-id=\"ad0efc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En mai dernier, nous avons lanc\u00e9 notre <strong>grande enqu\u00eate de satisfaction client<\/strong> aupr\u00e8s de nos clients logistique et transport.<br \/>Objectif : <strong>mieux comprendre leurs attentes<\/strong>, mesurer la <strong>qualit\u00e9 de nos prestations<\/strong> et <strong>identifier les leviers d\u2019am\u00e9lioration<\/strong>.<\/p><p>Les r\u00e9sultats t\u00e9moignent de la confiance et de la qualit\u00e9 per\u00e7ue de notre accompagnement :<br \/>\u2b50 Relation &amp; communication : 4\/5<br \/>\u2b50 Qualit\u00e9 de service &amp; performance : 4\/5<br \/>\u2b50 Accompagnement &amp; flexibilit\u00e9 : 4,5\/5<br \/>\u2b50 Impact strat\u00e9gique : 4\/5<br \/>\u2b50 Satisfaction globale : 4,5\/5<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aae2ce8 e-flex e-con-boxed e-con e-parent\" data-id=\"aae2ce8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-47cddc7 e-con-full e-flex e-con e-child\" data-id=\"47cddc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ba9b3b elementor-widget elementor-widget-text-editor\" data-id=\"9ba9b3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\ud83d\udcac <strong>Ils nous ont dit :<\/strong><\/p><p>\u00ab Une qualit\u00e9 de service parfaitement align\u00e9e avec nos besoins et une communication fluide. \u00bb<\/p><p>\u00ab Des \u00e9quipes disponibles, \u00e0 l\u2019\u00e9coute et capables de s\u2019adapter tr\u00e8s rapidement \u00e0 nos contraintes. \u00bb<\/p><p>\u00ab Une relation de confiance, construite sur la transparence et la proximit\u00e9. \u00bb<\/p><p>\u00ab Une belle r\u00e9activit\u00e9, mais aussi une vraie capacit\u00e9 \u00e0 anticiper nos besoins. \u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df847a6 e-con-full e-flex e-con e-child\" data-id=\"df847a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e970522 elementor-widget elementor-widget-image\" data-id=\"e970522\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"146\" src=\"https:\/\/www.groupe-bils-deroo.com\/wp-content\/uploads\/2025\/09\/Ordi.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-8241\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b42e32c e-grid e-con-boxed e-con e-parent\" data-id=\"b42e32c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ece803 elementor-widget elementor-widget-text-editor\" data-id=\"1ece803\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ces retours confirment la <b>pertinence de notre mod\u00e8le<\/b> et la <b>force de nos partenariats<\/b>.<br \/>Les axes d\u2019am\u00e9lioration identifi\u00e9s ont d\u2019ores et d\u00e9j\u00e0 \u00e9t\u00e9 <b>int\u00e9gr\u00e9s \u00e0 notre plan d\u2019action<\/b>, dans une logique d\u2019am\u00e9lioration continue.<\/p><p>\u00a0<\/p><p>Un grand merci \u00e0 nos clients pour leur participation et \u00e0 nos \u00e9quipes pour leur engagement quotidien.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Parce que la satisfaction client est au c\u0153ur de notre strat\u00e9gie, le Groupe Bils-Deroo a men\u00e9 une vaste enqu\u00eate aupr\u00e8s de ses partenaires logistique et transport. En mai dernier, nous avons lanc\u00e9 notre grande enqu\u00eate de satisfaction client aupr\u00e8s de nos clients logistique et transport.Objectif : mieux comprendre leurs attentes, mesurer la qualit\u00e9 de nos [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":8593,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9,10],"tags":[],"article_highlight":[],"class_list":["post-8591","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-logistique","category-transport"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.groupe-bils-deroo.com\/en\/wp-json\/wp\/v2\/posts\/8591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.groupe-bils-deroo.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.groupe-bils-deroo.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.groupe-bils-deroo.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.groupe-bils-deroo.com\/en\/wp-json\/wp\/v2\/comments?post=8591"}],"version-history":[{"count":5,"href":"https:\/\/www.groupe-bils-deroo.com\/en\/wp-json\/wp\/v2\/posts\/8591\/revisions"}],"predecessor-version":[{"id":8787,"href":"https:\/\/www.groupe-bils-deroo.com\/en\/wp-json\/wp\/v2\/posts\/8591\/revisions\/8787"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.groupe-bils-deroo.com\/en\/wp-json\/wp\/v2\/media\/8593"}],"wp:attachment":[{"href":"https:\/\/www.groupe-bils-deroo.com\/en\/wp-json\/wp\/v2\/media?parent=8591"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.groupe-bils-deroo.com\/en\/wp-json\/wp\/v2\/categories?post=8591"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.groupe-bils-deroo.com\/en\/wp-json\/wp\/v2\/tags?post=8591"},{"taxonomy":"article_highlight","embeddable":true,"href":"https:\/\/www.groupe-bils-deroo.com\/en\/wp-json\/wp\/v2\/article_highlight?post=8591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}